| I. End-to-end consultancy on implementation and system integration |
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| a. Administration |
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Liaison with certifying organizations /bodies to procure the licenses and certifications required to start operations |
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Provide guidance regarding the processes and policies like OSP license |
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Assistance in getting necessary Telemarketing registration. |
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| b. Planning, Sizing and Design |
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Prepare project appraisal, Budgeting and Financial Analysis |
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Devise Project Plan and Project Management |
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Understand the Business Requirement, Processes, Volume, Pattern and arrive at suitable sizing |
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Expert analysis to help you in deciding the best infrastructure and Network/Telecom design |
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| c. Due diligence |
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Expert analysis of different options and selection of suitable products / vendors |
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Telecom Audit |
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Vendor Negotiations and Contracting |
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| d. Implementation |
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Implementation and System Integration |
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Telecom Implementation |
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Configuration, Testing |
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Technology Migration |
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Process Migration |
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Documentation |
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| II. Operations |
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Cogent can also assist you in operating a CRM center, also called managed services. We can assist you with Recruiting, Training, Attrition Management and Operations. We can also work on different business models like BOT. |
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| a. Technology and Process Consulting |
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Techno Commercial feasibility study |
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Network/Telecom Reengineering |
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Telecom Cost Audit |
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| b. IT Security Consulting |
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Third party IT security review |
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VA /PT test |
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ISO27001 certification consultancy |
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HIPAA Compliance Audit |
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| c. Products & Solutions |
| We can provide you with world-class telecom products |
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Structured Cabling –AMP, DEK |
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Voice Logger – Dialog |
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Predictive Dialer / Contact Management System - ASPECT, ALTITUDE, PARSEC, Contaque |
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Telecom Solutions from NORTEL, AVAYA |
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Enterprise networking -Nortel Networks, CISCO |
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CRM center Headsets – Freemate, Accutone |
